We believe in our service 100%. We are trying our best every day to make you happy and a put a smile on your face using our service but we understand that our  subscription plans can’t work perfectly for everyone all time. If you are not happy with your purchase or you have an issue that we are unable to solve which make the system unusable, we are more than happy to provide a refund.

At RamixPTV, we value your satisfaction and strive to provide the best service possible. If, for any reason, you are not completely satisfied with our service, we offer a refund within 5 business days of your purchase.

How to make request for refund?

Please make a note of your transaction order ID with subject: “Request for refund” and describe in your e-mail the issues you are facing and the reason for this request. In some reasons you have to send us proofs and we will send you proofs as well of our work and things we notice and have to show you too to explain our point of view and our decision better in more details and more transparent.

Conditions:

Please do understand and accept that we can’t provide refunds due to technical issues unless you allow us to adequately try to solve them and assist you. If we are unable to resolve your issue within 48 hours, we will provide a refund. Please contact our live support 24/7 at any time if you need assistant.
Refunds may only be issued within 7-days of the purchase date. After 7-days hours no refunds can be processed.

We will refund completely only purchase which has been done in less than 7-days. All other refund requests will be returned partially according to used period of the subscription. RAMIXPTV  support team will contact users in all refund cases.